Shipping Policy
Order Fulfillment
null ships orders from our warehouse in Jersey City, New Jersey, United States. We reserve the right to select the carrier and shipping method we determine to be most appropriate for each order based on destination, package size, and product fragility.
Shipping Coverage
We currently ship to addresses within the United States. The delivery destinations available are shown at checkout.
If your address is not available at checkout, we do not currently ship to that destination. At this time, we do not ship to P.O. Boxes, APO/FPO/DPO addresses, or U.S. territories unless otherwise indicated at checkout.
Processing & Delivery Times
Order Cut-Off Time: 2:00 PM ET (Eastern Time)
Processing Time: 1–3 business days (Monday–Friday)
Estimated Transit Time: 3–8 business days
Estimated Delivery Time: 4–11 business days from the date an order is placed
Delivery estimates are provided for reference only and may vary due to carrier operations, weather conditions, seasonal demand, holidays, or other circumstances beyond our control.
Order Processing
After an order is placed, customers will receive an order confirmation email containing purchase details. Orders are typically prepared and processed within 1–3 business days.
Once an order has shipped, a shipping confirmation email containing tracking information will be sent to the email address provided at checkout.
Orders placed on weekends or public holidays will begin processing on the next business day.
Shipping Costs
Shipping costs, if any, are calculated and displayed at checkout before payment. The total shown at checkout is the final price. We do not add hidden shipping fees, handling charges, or surcharges after checkout.
Applicable sales tax, where required, is calculated and displayed at checkout.
Carriers & Tracking
Orders are shipped using established carriers such as USPS, UPS, or FedEx. Once your order has shipped, you will receive a tracking number, carrier information, and a tracking link. Tracking information may require up to 48 hours to become active after shipment.
Order Changes and Cancellations
Customers who wish to modify or cancel an order should contact us within 8 hours of placing the order. Once an order enters processing, packaging, or shipment preparation, modifications or cancellations may no longer be possible.
Additional details regarding order cancellations and refunds can be found in our Return & Refund Policy.
Damaged or Incorrect Items
If an order arrives damaged or an incorrect item is received, please contact us at [email protected] within 48 hours of delivery.
To assist with claim processing, please provide:
- Order number
- Photographs of the product
- Photographs of the shipping packaging
- A brief description of the issue
Upon review and approval of a claim, we may provide a replacement, refund, store credit, or other appropriate resolution.
Lost or Missing Packages
If tracking information indicates that a package has been delivered but cannot be located, please:
- Check around the delivery location
- Contact household members, neighbors, or building management
- Contact the shipping carrier
- Notify us within 7 days of the delivery date
We will assist in initiating an investigation with the shipping carrier and will work toward an appropriate resolution whenever possible.
Address Accuracy
Customers are responsible for providing complete and accurate shipping information at checkout. null is not responsible for delays, losses, or additional shipping expenses resulting from incorrect or incomplete shipping information submitted by the customer.
Shipping Delays
Although most orders arrive within the estimated delivery window, delays may occasionally occur due to factors outside our control, including carrier delays, severe weather, natural disasters, public holidays, high seasonal shipping volumes, labor disruptions, transportation interruptions, or other unforeseen logistical circumstances. null is not responsible for delays caused by events beyond our reasonable control.
Contact Information
Company Name:null
Email:[email protected]
Phone:
+1 3107172170
Company Address:
1304 15th St Santa Monica, CA 90404, USA