Return & Refund
At null, customer satisfaction is important to us. If you are not completely satisfied with your purchase, eligible items may be returned within 30 days of the delivery date in accordance with the terms outlined below.
Important: Authorization Is Required Before You Return Any Item
Please do not ship any item back to us before contacting us. All returns must be authorized in advance. To start a return, email [email protected] with your order number and the reason for the return. Once your return has been approved, we will send you return instructions and confirm the return shipping address.
Approved returns are processed at our facility: 101 Orient Ave, Jersey City, NJ 07305, United States. Please ship to this address only after your return has been authorized.
Items shipped back without prior authorization will be refused and will not be eligible for a refund.
Return Eligibility
To qualify for a return, items must:
- Be unused and in original condition
- Be free from damage not caused during shipping
- Be returned in the original packaging
- Include all accessories, inserts, and protective materials
Because many of our products are fragile ceramic items, customers are encouraged to carefully repackage returned items to help prevent damage during transit.
Returns that do not meet these requirements may be denied or may qualify only for a partial refund.
This Return & Refund Policy should be read together with our Terms and Conditions and Shipping Policy.
Return Shipping Costs
Customer-initiated returns
If you wish to return an item because you changed your mind, no longer want the item, ordered the wrong product, or purchased the item by mistake, you will be responsible for return shipping costs. We recommend using a tracked shipping service, as you are responsible for the item until it reaches us. Original shipping charges, if any, are non-refundable.
Damaged, defective, or incorrect items
If an item arrives damaged, defective, or incorrect, null will cover return shipping costs when applicable. For approved claims, we may provide a replacement product, a prepaid return shipping label, a partial refund, or a full refund. Damaged or incorrect items must be reported within 48 hours of delivery.
How to Start a Return
To request a return, contact [email protected] and include:
- Your order number
- The reason for the return
- Photographs of the item if damaged, defective, or incorrect
Our customer support team will review your request and provide return instructions and the return address if the return is approved. Returns sent without prior authorization will be refused.
Return Packaging
Returned items must be packaged securely to avoid damage during transit. Whenever possible, customers should use the original packaging materials. null is not responsible for damage resulting from inadequate return packaging.
Inspection and Approval
All returned merchandise is subject to inspection upon arrival. We reserve the right to deny a refund or issue a partial refund if a returned item:
- Shows signs of use
- Has been damaged after delivery
- Is missing original packaging or components
- Does not meet the return requirements outlined in this policy
Refund Process
Once an approved return has been received and inspected, customers will be notified regarding refund status. Approved refunds will be issued to the original payment method used for the purchase.
Refunds are typically processed within 10–14 business days after the returned item has been received and approved. Financial institutions, payment providers, and credit card issuers may require additional processing time before the refund appears in your account.
We do not charge restocking fees.
Exchanges
If you would like to exchange an item, contact [email protected] and include your order number, the item you would like to exchange, and the replacement item requested. All exchanges are subject to product availability.
Order Cancellation
Orders may be canceled within 8 hours of placement, provided the order has not entered processing, packaging, or shipment preparation. Once processing has begun, cancellation may no longer be possible. Customers may instead request a return after delivery in accordance with this policy.
Refused Deliveries and Incorrect Addresses
Customers are responsible for providing accurate shipping information during checkout. If a package is returned due to an incorrect address, failure to accept delivery, or failure to collect the package, additional shipping fees may apply before the order can be reshipped. Original shipping charges, if any, are non-refundable.
Non-Returnable Items
The following items are not eligible for return:
- Items showing signs of use
- Items damaged after delivery
- Items returned without original packaging
- Customized or personalized products
- Final sale or clearance items clearly identified as non-returnable
Your Rights
Nothing in this policy limits any rights or remedies you may have under applicable federal or state consumer protection laws.
Contact Information
Company Name:null
Email:[email protected]
Phone:
+1 3107172170
Company Address:
1304 15th St Santa Monica, CA 90404, USA